Subject: Ticket Assigned - Conversation with shimaa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Apr 2022 21:43:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shimaa shimaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shimaa Bot:  Hi Shimaa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528602607            01:31 AM, 03nd Apr                     shimaa                    Ok           01:32 AM, 03nd Apr                   Abdulqader                   Hi Shimaa, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:32 AM, 03nd Apr                     shimaa                    Today I received my order but its wrong           01:33 AM, 03nd Apr                     shimaa                    I order avent natural nibble new born           01:33 AM, 03nd Apr                     shimaa                    But I received 1 month plus           01:33 AM, 03nd Apr                     shimaa                             01:34 AM, 03nd Apr                   Abdulqader                   We sincerely apologize for any inconvenience caused to you however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           01:35 AM, 03nd Apr                     shimaa                    Hello           01:35 AM, 03nd Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           01:37 AM, 03nd Apr                   Abdulqader                   Kindly provide us the order number to create a return request for the wrong item.           01:39 AM, 03nd Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           01:41 AM, 03nd Apr                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:43 AM, 03nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4116251