Subject: Ticket Assigned - Conversation with jassim mohammed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Apr 2022 17:00:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jassim mohammed jassim mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jassim mohammed Bot:  Hi Jassim Mohammed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582755141            08:49 PM, 02nd Apr                   Mazen                   Hi Jassim , thank you for contacting us. This's Mazen We would be happy to help you.           08:50 PM, 02nd Apr                   Mazen                   You are contacting us regarding return           08:51 PM, 02nd Apr                   Mazen                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           08:51 PM, 02nd Apr                     jassim mohammed                    Yes. I can’t reset my password because whenever i put my email for the reset i never receive one           08:51 PM, 02nd Apr                   Mazen                   please provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue  2. platform from which you tried to reset the password  3. Registered email address  4. Country of access           08:52 PM, 02nd Apr                   Mazen                   Hi Jassim, I'm not getting a response from you. Are we still connected?           08:54 PM, 02nd Apr                   Mazen                   Are we still connected?           08:57 PM, 02nd Apr                   Mazen                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:59 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4114820