Subject: Ticket Assigned - Conversation with sachin mahadik
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 01 Apr 2022 20:56:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sachin mahadik sachin mahadik                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sachin mahadik Bot:  Hi Sachin Mahadik ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97338186073            12:30 AM, 02st Apr                   Abdulqader                   Hi Sachin , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:31 AM, 02st Apr                   Abdulqader                   You are contacting us regarding return           12:31 AM, 02st Apr                     sachin mahadik                    My order no. 7363103388           12:32 AM, 02st Apr                   Abdulqader                   we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return online purchases through the below three channels:   ·You can contact our customer support team on (8000-1271) to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Splash) store across the (Bahrain).           12:32 AM, 02st Apr                     sachin mahadik                    I wanted to exchange with the correct size           12:33 AM, 02st Apr                     sachin mahadik                    I placed returned request online but in that showing 5 bd is no refundable which were used voucher           12:33 AM, 02st Apr                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items  however, we do not have an exchange option available online at this time.           12:34 AM, 02st Apr                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           12:34 AM, 02st Apr                     sachin mahadik                    Then how do I will get that?           12:34 AM, 02st Apr                     sachin mahadik                    Its not promotional voucher actually           12:35 AM, 02st Apr                   Abdulqader                   is voucher code 002-43KA-FDGH-7277-AD           12:35 AM, 02st Apr                     sachin mahadik                    My refund got stuck with centrepoint so they returned me in form of voucher           12:35 AM, 02st Apr                     sachin mahadik                    Yes correct           12:36 AM, 02st Apr                   Abdulqader                   We are sorry Kindly note that the voucher also is non-refundable.           12:37 AM, 02st Apr                     sachin mahadik                    If I go to shop and ask for the size exchange will they do it?           12:37 AM, 02st Apr                   Abdulqader                   Alos in shop  an exchange option not available           12:38 AM, 02st Apr                     sachin mahadik                    That means it is loss for me?           12:39 AM, 02st Apr                     sachin mahadik                    How you are dealing with your customers?           12:39 AM, 02st Apr                   Abdulqader                   We apologize for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us. Please consider this a rare exception.           12:41 AM, 02st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           12:43 AM, 02st Apr                     sachin mahadik                    This is not acceptable           12:44 AM, 02st Apr                     sachin mahadik                    U need to give me alternative option           12:44 AM, 02st Apr                   Abdulqader                   We are truly sorry we do not have an exchange option available online at this time.           12:46 AM, 02st Apr                   Abdulqader                   make sure that this doesn't happen with you in your future purchases.           12:46 AM, 02st Apr                     sachin mahadik                    I dont trust you guys           12:47 AM, 02st Apr                     sachin mahadik                    I wanted complaint for this           12:47 AM, 02st Apr                     sachin mahadik                    Tell me where i can make it?           12:47 AM, 02st Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you. You can contact our customer support team on (8000-1271)           12:48 AM, 02st Apr                     sachin mahadik                    Ok           12:49 AM, 02st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           12:49 AM, 02st Apr                     sachin mahadik                    You can not help           12:50 AM, 02st Apr                   Abdulqader                   I am sorry for the exchange option is not available online.           12:51 AM, 02st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           12:53 AM, 02st Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:55 AM, 02st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4111675