Subject: Ticket Assigned - Conversation with vanthana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 01 Apr 2022 19:57:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vanthana vanthana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vanthana Bot:  Hi Vanthana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559071240            11:48 PM, 01st Apr                   Abdulqader                   Hi Vanthana, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:49 PM, 01st Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:49 PM, 01st Apr                     v
 anthana                    Ok           11:49 PM, 01st Apr                   Abdulqader                   You are contacting us regarding a return of this order 9562509381           11:50 PM, 01st Apr                     vanthana                    9562509381  yea exactly           11:51 PM, 01st Apr                     vanthana                    How much amount I will get my refund           11:51 PM, 01st Apr                   Abdulqader                   please note that the courier partner may take up to3  - 5  business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971559071240). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           11:51 PM, 01st Apr                   Abdulqader                   Kindly note the total amount 3.12           11:52 PM, 01st Apr                     vanthana       
              Because I have bought this item in ur gift voucher with small amount of cash from my account           11:52 PM, 01st Apr                     vanthana                    So I will get my voucher amount or not           11:53 PM, 01st Apr                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           11:53 PM, 01st Apr                     vanthana                    Please clarify this           11:53 PM, 01st Apr                     vanthana                    Ok then u cancel my return request           11:54 PM, 01st Apr                   Abdulqader                   We request you to please allow us some time to cancel the return.           11:54 PM, 01st Apr                     v
 anthana                    K           11:54 PM, 01st Apr                   Abdulqader                   The return has been canceled succssfully.           11:55 PM, 01st Apr                     vanthana                    Ok           11:55 PM, 01st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:55 PM, 01st Apr                     vanthana                    Thanks a lot for clearing my doubts           11:55 PM, 01st Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:56 PM, 01st Apr                     vanthana                    Thank you           11:56 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4111555