Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 01 Apr 2022 19:44:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:28 PM, 01st Apr                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:28 PM, 01st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:29 PM, 01st Apr                     User                    I want to cancel this ordar 1663505917           11:30 PM, 01st Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:30 PM, 01st Apr                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your o
 rder.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           11:32 PM, 01st Apr                     User                    Okay           11:33 PM, 01st Apr                     User                    But it is not yet shipped           11:33 PM, 01st Apr                     User                    So why can't you just cancel it           11:33 PM, 01st Apr                     User                    While it's still processing           11:33 PM, 01st Apr                   Abdulqader                   we would request you to not accept the delivery of your order.           11:34 PM, 01st Apr                     User                    But           11:34 PM, 01st Apr                     User                    I did that           11:34 PM, 01st Apr                     User                    Last time           1
 1:34 PM, 01st Apr                     User                    And almost got a refund after 2 months           11:34 PM, 01st Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:35 PM, 01st Apr                     User                    Okay           11:35 PM, 01st Apr                     User                    But I don't want it           11:35 PM, 01st Apr                     User                    I want to order new one           11:36 PM, 01st Apr                     User                    Can u refund me           11:36 PM, 01st Apr                     User                    You know what I ll return it afterwards I get it           11:37 PM, 01st Apr                     User                    Thank you for your time           11:37 PM, 01st Apr                   Abdulqader         
           Kindly note that you can make a new order at the same time. As this order 1663505917 is has been shipped and for sure courier will call in these days and we request you to inform him to cancel the delivery.           11:40 PM, 01st Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           11:41 PM, 01st Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:43 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4111527