Subject: Ticket Assigned - Conversation with unais
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 01 Apr 2022 19:43:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with unais unais                    Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Unais ,what do you need help with? Customer:  Hellooo Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Unais ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:30 PM, 01st Apr                     unais                    Ok           11:30 PM, 01st Apr                   Abdulqader                   Hi Unais, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:31 PM, 01st Apr                   Abdulqader                   You are contacting us regarding return           11:31 PM, 01st Apr                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           11:31 PM, 01st Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           11:34 PM, 01st Apr                     unais                    Hellooo           11:35 PM, 01st Apr                     unais                    Helloo           11:35 PM, 01st Apr                     unais                    Helloooo           11:35 PM, 01st Apr                   Abdulqader                   Is there anything else may I assist you with?           11:36 PM, 01st Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           11:40 PM, 01st Apr                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:42 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4111523