Subject: Ticket Assigned - Conversation with hecham
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Mar 2022 23:09:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hecham hecham                    Bot:  مرحبًا ، بك في ! Bot:  يرجى إدخال اسمك Customer:  hecham Bot:  مرحبًا ، ماذا تحتاج للمساعدة؟ Customer:  عملية الإرجاع Bot:  يرجى اختيار موقعك Customer:  الإمارات العربية المتحدة Bot:    هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.   طلب إرجاع المنتج أونلاين من حسابك. أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]   لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.  Bot:  هل تمكنت من حل الاستعلام الخاص بك Customer:  لا Bot:  هل ما زلت تريد التحدث إلى موظف الخدمة؟ Customer:  Yes Bot:  رجاءا أدخل بريدك الإلكتروني Customer:  [email-masked] Bot:  الرجاء إدخال رقمك Customer:  0506811995            02:56 AM, 01st Apr                     hecham                    How are you           02:57 AM, 01st Apr                   Mazen                   Hi Hecham, thank you for contacting us. This's Mazen We would be happy to help you.           02:57 AM, 01st Apr                     hecham                    I had order something from you via tappy app and I want to change one item size           02:58 AM, 01st Apr                     hecham                    Shoes for my wife the size was not fitted correctly           02:59 AM, 01st Apr                     hecham                    9561541247 this is the order number           02:59 AM, 01st Apr                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           02:59 AM, 01st Apr                     hecham                    Ok           03:00 AM, 01st Apr                   Mazen                   We are truly sorry for the inconvenience caused to you. We are truly sorry to hear that however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           03:00 AM, 01st Apr                   Mazen                   Do you have any other inquiries that we can help with?           03:02 AM, 01st Apr                     hecham                    No that is thw issue, i could not found my order at your website since I used tappy app           03:02 AM, 01st Apr                     hecham                    That is the issue now           03:02 AM, 01st Apr                   Mazen                   You would like to create a return request from our end.           03:03 AM, 01st Apr                     hecham                    Pls           03:04 AM, 01st Apr                     hecham                    If you can do it for me           03:04 AM, 01st Apr                   Mazen                   We request you to please allow us some time .           03:04 AM, 01st Apr                     hecham                    Ok           03:04 AM, 01st Apr                   Mazen                   kindly confrim Only for this item  Solid Slip-On Moccasins with Metallic Accent           03:05 AM, 01st Apr                     hecham                    There is only one item is shoes           03:06 AM, 01st Apr                     hecham                    Yes           03:06 AM, 01st Apr                   Mazen                   We would like to inform you that a new return request has been created for order No. (9561541247)please note the courier partner may take up to 3 - 5 business days to arrange the collection.           03:08 AM, 01st Apr                     hecham                    Thank you           03:09 AM, 01st Apr                   Mazen                   Do you have any other inquiries that we can help with?           03:09 AM, 01st Apr                     hecham                    Appreciated your support           03:09 AM, 01st Apr                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:09 AM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4108132