Subject: Ticket Assigned - Conversation with tony
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 31 Mar 2022 00:36:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tony tony                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tony Bot:  Hi Tony ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9563260323 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527869202            04:27 AM, 31st Mar                   Abdulqader               
     Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:28 AM, 31st Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:30 AM, 31st Mar                     tony                    How you khader           04:30 AM, 31st Mar                     tony                    Im waiting for my package & just need to know is it dropped or not           04:31 AM, 31st Mar                     tony                    It wasn't a home delivery, instead i made a pick up point near me           04:32 AM, 31st Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:32 AM, 31st Mar                     tony                    No prob           04:32 AM, 31st Mar                   Abdulqader                   Kindly note your order is ARRIVED AT PICK-UP LOCATION           04:33 AM, 31st
  Mar                     tony                    In app it shows processing but also appears ready to collect, that makes tricky           04:33 AM, 31st Mar                     tony                    Both of them?           04:33 AM, 31st Mar                     tony                    I had 2 orders           04:34 AM, 31st Mar                     tony                    Could you make sure that also for me ?           04:34 AM, 31st Mar                   Abdulqader                   This order  9563260323  is ARRIVED AT PICK-UP LOCATION           04:34 AM, 31st Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:34 AM, 31st Mar                     tony                    Alright, i think those 2 orders has under the same number           04:35 AM, 31st Mar                     tony                    So its clear           04:35 AM, 31st Mar                   Abdulqader                   Do you
  have any other inquiries that we can help with?           04:35 AM, 31st Mar                     tony                    Both of them droped           04:35 AM, 31st Mar                     tony                    No           04:35 AM, 31st Mar                     tony                    Thank you for your time khader           04:35 AM, 31st Mar                     tony                    Have a nice day           04:36 AM, 31st Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:36 AM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4103158