Subject: Ticket Assigned - Conversation with modestus onyango
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 30 Mar 2022 21:53:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with modestus onyango modestus onyango                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  modestus onyango Bot:  Hi Modestus Onyango ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97433047402            01:42 AM, 31th Mar                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:43 AM, 31th Mar                     modestus onyango                    Just bought an item online unfortunately its not fitting.. denim jackets need exchange to XL           01:44 AM, 31th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           01:45 AM, 31th Mar                   Abdulqader                   We are truly sorry to hear that however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on  800-6927  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across Qatar.           01:48 AM, 31th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           01:49 AM, 31th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:52 AM, 31th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4102963