Subject: Ticket Assigned - Conversation with umm tariq
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 30 Mar 2022 20:51:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umm tariq umm tariq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  umm tariq Bot:  Hi Umm Tariq ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96555206009            12:43 AM, 31th Mar                     umm tariq                    Ok           12:44 AM, 31th Mar                   Abdulqader                   Hi Umm Tariq, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:44 AM, 31th Mar                     umm tariq                    Hi           12:44 AM, 31th Mar                     umm tariq                    I bought two sets of cutlery tonight           12:45 AM, 31th Mar                     umm tariq                    I opened the boxes and when I was washing them I noticed one fork is missing           12:45 AM, 31th Mar                     umm tariq                    Each set should have 24 pieces, 6 forks 6 spoons 6 knifes and 6 teaspoons           12:46 AM, 31th Mar                     umm tariq                    I can’t return anything as I opened and washed everything but I would like to have a full set of forks           12:46 AM, 31th Mar                     umm tariq                    Invoice is under 99206009 number           12:47 AM, 31th Mar                     umm tariq                    Cutlery sets are Kristine 24 pieces           12:48 AM, 31th Mar                   Abdulqader                   Kindly confirm the order online or offline           12:48 AM, 31th Mar                     umm tariq                    Offline           12:48 AM, 31th Mar                     umm tariq                    The boxes were sealed so I did not suspect anything missing           12:49 AM, 31th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused. We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store product.  However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.           12:50 AM, 31th Mar                     umm tariq                    Oh ok           12:50 AM, 31th Mar                     umm tariq                    Thanks. I’ll take it up with them tomorrow           12:50 AM, 31th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:50 AM, 31th Mar                     umm tariq                    No thanks           12:51 AM, 31th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:51 AM, 31th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4102836