Subject: New Reply Received - Payment deduction
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Mar 2022 05:00:08 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Payment deduction  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
I am not satisfied with the justification; The payment was immediately deducted and i received message that" Payment did not gone through".</div>
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Please I don't want this order any more. Kindly cancel it from your end and refund my payment which was deducted. </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 30, 2022 3:01 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4096777] - Payment deduction
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<div dir="ltr">Hi Fazeelat,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9563203524) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically,
 in this case, as we can the payment was captured again and a new order was placed successfully which is: 9563205771).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4096777