Subject: Ticket Assigned - Conversation with preeti
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 29 Mar 2022 19:35:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with preeti preeti                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  preeti Bot:  Hi Preeti ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504686014            11:25 PM, 29th Mar                   Abdulqader                   Hi Preeti, thank you for contacting us. I'm Abdulqader. I wi
 ll be happy to help you.           11:26 PM, 29th Mar                     preeti                    I have already requested for return online through Splash app           11:26 PM, 29th Mar                     preeti                    But my question is when the return will be picked up           11:26 PM, 29th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           11:27 PM, 29th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           11:29 PM, 29th Mar                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971504686014. If the collection has still not been done after allowing that time please do get b
 ack to us and let us know, we will be happy to assist you further.           11:32 PM, 29th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           11:32 PM, 29th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:35 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4097416