Subject: Ticket Assigned - Conversation with jewel
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 29 Mar 2022 19:06:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jewel jewel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jewel Bot:  Hi Jewel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9563249432 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567965636            10:59 PM, 29th Mar                     jewel     
                Ok           10:59 PM, 29th Mar                   Abdulqader                   Hi Jewal, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:59 PM, 29th Mar                     jewel                    Hi           10:59 PM, 29th Mar                     jewel                    I would like to cancel my recent order as one item got already canceled due to some issue which i do not know.           11:00 PM, 29th Mar                     jewel                    I have ordered 2 items and 1 is cancelled now           11:00 PM, 29th Mar                     jewel                    I dont want to pay shipping charges only for the other item. So please cancel the full order and process my refund           11:00 PM, 29th Mar                   Abdulqader                   The (I- Juniors Solid Denim Dungarees Shorts with Pockets) in your order ID 956324943 went out of stock, so we've partially shipped your order and the amount of AED 38.13 w
 ill be refunded back to your debit or Credit Card in 7-14 working days.   We apologize for the inconvenience caused and thank you for your patience.           11:01 PM, 29th Mar                     jewel                    Yes okay           11:01 PM, 29th Mar                     jewel                    There is one more item i have ordered along with this           11:01 PM, 29th Mar                     jewel                    Please cancel that as well           11:01 PM, 29th Mar                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           11:01 PM, 29th Mar                     jewel                    Its a 6dhs socks           11:01 PM, 29th Mar                     jewel                    Will i get the full refund?           11:02 PM, 29th Mar    
                Abdulqader                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           11:02 PM, 29th Mar                     jewel                    If i cancel like that?           11:02 PM, 29th Mar                     jewel                    Okay           11:02 PM, 29th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           11:02 PM, 29th Mar                     jewel                    But then my shipping charges will go right?           11:02 PM, 29th Mar                     jewel                    I dont want to pay shipping for 1 item           11:02 PM, 29th Mar                   Abdulqader                   all amount you have paid it will refund           11:03 PM, 29th Mar                     jewel                    Are you sure about this?           11:03 PM, 29th Mar                     jewel                    Because generally 10
 dhs paid for shipping is nok refundable           11:04 PM, 29th Mar                   Abdulqader                   Kindly note all the vouchers are non refundable.           11:04 PM, 29th Mar                     jewel                    Okay           11:05 PM, 29th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           11:05 PM, 29th Mar                     jewel                    Nope           11:05 PM, 29th Mar                     jewel                    Thanks           11:06 PM, 29th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:06 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4097349