Subject: Ticket Assigned - Conversation with asma mahdi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 29 Mar 2022 18:13:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asma mahdi asma mahdi                    Bot:  Hi again! Bot:  Please enter your name Customer:  asma mahdi Bot:  Hi Asma Mahdi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:53 PM, 29th Mar                     asma mahdi                    I have been asked to use my credit because i can't get a refund to my bank account and now im trying to use it and it wont let me use the full 5.74bd price it just uses 4.74 and wants me to pay 1bd for delivery when i already have that in my credits           09:54 PM, 29th Mar                     asma mahdi                    I don't understand how is this even a thing you guys tell me i can't get my money back and still wont let me pay with credits for my order its unbelievable i will be reporting this app           09:55 PM, 29th Mar                   Abdulqader                   Hi Asma , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:56 PM, 29th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           09:56 PM, 29th Mar                     asma mahdi                    Did you even read what i wrote           09:57 PM, 29th Mar                     asma mahdi                    7362925953           09:57 PM, 29th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:59 PM, 29th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Delivery is free on orders of BHD 20 and above. If your total order value is less than BHD 20, you will be charged BHD 1 for delivery.  There will be an additional service charge of BHD 1 on all Cash on Delivery orders.           10:02 PM, 29th Mar                     asma mahdi                    I have 1bd in my credits i could use it for the delivery but it wibt let me           10:02 PM, 29th Mar                     asma mahdi                    Wont*           10:02 PM, 29th Mar                     asma mahdi                    If i have to pay even tho i have full price in ny credits i want a full refund in my bank account i tried to make it easier and buy something but this is horrible service           10:04 PM, 29th Mar                   Abdulqader                   We are truly sorry to hear that This is surely not the experience we want our customers to have when they shop with us.   Please note that we do not have the service of transferring My credit money to another account at the moment. Also note that my credit money has no expiry date. It will be of your benefits to use it on your future shopping with us.           10:08 PM, 29th Mar                   Abdulqader                   You can use "my credits" for any purchase from the site or application. In the event that the purchase is less than the value of “my credits”, only the value of the purchase currency will be deducted, but if the purchase transaction is more than “my credits”, the entire “my credits” will be deducted and the rest of the value must be paid via credit cards or choose the payment method at Receipt in case of purchase through the website or application.           10:10 PM, 29th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           10:11 PM, 29th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:13 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4097192