Subject: Ticket Assigned - Conversation with why my ordere was cancelled
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 29 Mar 2022 17:58:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with why my ordere was cancelled why my ordere was cancelled                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  why my ordere was cancelled Bot:  Hi Why My Ordere Was Cancelled ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your 
 order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504645266            09:48 PM, 29th Mar                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:48 PM, 29th Mar                   Abdulqader                   Could you please share your order number so that I can assist you furthe
 r?           09:49 PM, 29th Mar                     why my ordere was cancelled                             09:50 PM, 29th Mar                     why my ordere was cancelled                             09:50 PM, 29th Mar                     why my ordere was cancelled                    Hello abdul           09:50 PM, 29th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:52 PM, 29th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9563301612) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9563301623).  The payment has been captured only once from your account which is for 
 the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           09:54 PM, 29th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           09:55 PM, 29th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:58 PM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4097135