Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 28 Mar 2022 21:07:15 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333031369            12:46 AM, 29th Mar                   Ahmad                   Hi , My name is Ahmed, I will be happy to assist you.           12:46 AM, 29th Mar                     hi                    Hi           12:46 AM, 29th Mar                     hi                    I received an email that my order is cancelled           12:47 AM, 29th Mar                   Ahmad                   Could you please share your order number so that I can assist you further?           12:47 AM, 29th Mar                     hi                    7363111607           12:48 AM, 29th Mar                   Ahmad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:48 AM, 29th Mar                   Ahmad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:48 AM, 29th Mar                   Ahmad                   We'd like to confirm you that order 7363111607 has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           12:49 AM, 29th Mar                     hi                    When will the amount be returned?           12:50 AM, 29th Mar                     hi                    Or released?           12:50 AM, 29th Mar                   Ahmad                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           12:51 AM, 29th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:54 AM, 29th Mar                     hi                    Yes           12:56 AM, 29th Mar                     hi                    U need to refund the amount           12:56 AM, 29th Mar                     hi                    BAnk is saying amount has been deducted           12:57 AM, 29th Mar                     hi                    Not just authorized           12:57 AM, 29th Mar                   Abdulqader                   Kindly share your registered email ID for further assistance.           12:57 AM, 29th Mar                     hi                    [email-masked]           12:57 AM, 29th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7363111607 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7363111637.  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           12:58 AM, 29th Mar                     hi                    Ok           12:59 AM, 29th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:59 AM, 29th Mar                     hi                    Will the new order appear in my account history           12:59 AM, 29th Mar                     hi                    ?           12:59 AM, 29th Mar                   Abdulqader                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           12:59 AM, 29th Mar                     hi                    Ok           12:59 AM, 29th Mar                     hi                    Thanks           12:59 AM, 29th Mar                     hi                    That’s it           01:00 AM, 29th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:00 AM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4092505