Subject: Ticket Assigned - Conversation with shoug
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 28 Mar 2022 21:06:46 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shoug shoug                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shoug Bot:  Hi Shoug ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8162927009 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096550633657            12:29 AM, 29th Mar                   Ahmad                   Hi  , My name is Ahmed, I will be happy to assist you.           12:30 AM, 29th Mar                     shoug                    Hello           12:31 AM, 29th Mar                     shoug                    I received my order today           12:31 AM, 29th Mar                     shoug                    I ordered re play blow 3 set           12:31 AM, 29th Mar                     shoug                             12:32 AM, 29th Mar                     shoug                    But I received different items from the same company           12:32 AM, 29th Mar                     shoug                             12:33 AM, 29th Mar                   Ahmad                   We sincerely apologize for any inconvenience caused,           12:33 AM, 29th Mar                   Ahmad                   Could you please share your order number so that I can assist you further?           12:33 AM, 29th Mar                     shoug                    I received this one           12:33 AM, 29th Mar                     shoug                    There is no problem for me to receive the other one its bigger and more expensive           12:34 AM, 29th Mar                     shoug                    Iam asked if there is a problem to you ?           12:34 AM, 29th Mar                   Ahmad                   Could you please share your order number so that I can assist you further?           12:34 AM, 29th Mar                     shoug                    8162927009           12:34 AM, 29th Mar                   Ahmad                   Thank you for allowing me the time to check. I appreciate your patience.           12:37 AM, 29th Mar                     shoug                    Hello?           12:38 AM, 29th Mar                     shoug                    I didn’t ask to return           12:39 AM, 29th Mar                   Ahmad                   Regarding the order 8162927009. We would like to inform you that a new return request has been created on 29/03/2022 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection. The tracking NO is ​RP0328220010153           12:39 AM, 29th Mar                     shoug                    No           12:39 AM, 29th Mar                     shoug                    No body understand here ?           12:39 AM, 29th Mar                   Ahmad                   As per the situation, we can only offer the return request. However, we rest assured that you will not faced a issue with us again           12:40 AM, 29th Mar                   Ahmad                   Is there anything else I can assist you with today?           12:42 AM, 29th Mar                   Ahmad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:44 AM, 29th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4092504