Subject: Ticket Assigned - Conversation with faisal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 28 Mar 2022 19:03:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faisal faisal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faisal Bot:  Hi Faisal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521760085            10:57 PM, 28th Mar                   Abdulqader                   Hi Faisal, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:58 PM, 28th Mar                     faisal                    Yes hi           10:58 PM, 28th Mar                     faisal                    Am i able to exchange an item that i bought from a max store in a different max store/branch?           10:59 PM, 28th Mar                   Abdulqader                   We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store product.  However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.           11:00 PM, 28th Mar                     faisal                    So you don't know           11:01 PM, 28th Mar                     faisal                    Okayyy thanks           11:01 PM, 28th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           11:01 PM, 28th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:03 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4092111