Subject: Ticket Assigned - Conversation with roy ortega
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 28 Mar 2022 18:26:08 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roy ortega roy ortega                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  roy ortega Bot:  Hi Roy Ortega ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9563044214 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543853754            10:10 PM, 28th Mar               
     Abdulqader                   Hi Roy, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:11 PM, 28th Mar                     roy ortega                    Hello           10:11 PM, 28th Mar                     roy ortega                    Can i ask. About my order           10:11 PM, 28th Mar                     roy ortega                    0543853754           10:12 PM, 28th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:13 PM, 28th Mar                     roy ortega                    Because centrepoint drop me a message that my order was not successfully processed           10:13 PM, 28th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9563044214) was not placed successfully. Whenever this happ
 ens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9563045214.  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           10:16 PM, 28th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           10:17 PM, 28th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:20 PM, 28th Mar                     roy ortega                    When can you deliver my order           10:20 PM, 28th Mar                   Abdulqader                   Please note the delivery time frame is 0-2 business days           10:20 PM, 28th Mar                   A
 bdulqader                   Do you have any other inquiries that we can help with?           10:20 PM, 28th Mar                     roy ortega                    It can be deliver even if i receive a message that my order was not successfully processed           10:21 PM, 28th Mar                     roy ortega                    I cannot track my order on centrepoint mobile application becauae it shows processing only           10:22 PM, 28th Mar                   Abdulqader                   Kindly note the order has been placed successfully with a new order number 9563045214           10:22 PM, 28th Mar                   Abdulqader                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           10:22 PM, 28th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           10:23 PM, 28th Mar                     roy ortega                    Ther
 e's nothing that i can do. I will wait for my order           10:24 PM, 28th Mar                     roy ortega                    How many days?           10:24 PM, 28th Mar                   Abdulqader                   Please note the delivery time frame is 0-2 business days           10:25 PM, 28th Mar                     roy ortega                    Ok thank you           10:25 PM, 28th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:25 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4091983