Subject: Ticket Assigned - Conversation with chamika
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 28 Mar 2022 17:01:22 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chamika chamika                    Customer:  Im asking different question Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Chamika ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:54 PM, 28th Mar                   Abdulqader                   Hi Chamika, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           08:54 PM, 28th Mar                     chamika                    I hv 1 item needs to be returned and the sane item i need i size big           08:55 PM, 28th Mar                     chamika                    Is there any way can u assist with           08:55 PM, 28th Mar                   Abdulqader                   ،kindly note we do not have an exchange option available online at this time. You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (SPLASH) store across the UAE.           08:56 PM, 28th Mar                     chamika                    Is there any way u can check the item availability at the store           08:57 PM, 28th Mar                     chamika                    ???           08:58 PM, 28th Mar                   Abdulqader                   We are truly sorry an exchange option is not available in store also.           08:58 PM, 28th Mar                     chamika                    Ok           08:59 PM, 28th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:59 PM, 28th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:00 PM, 28th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4091559