Subject: New Reply Received - Order no 9561328947
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Mar 2022 12:33:22 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Order no 9561328947  Ticket comment <div dir="auto">Hi Team, <div dir="auto"><br></div>
<div dir="auto">Please let me know, how long is turn around time to respond to a complaint related to refund </div>
<div dir="auto"><br></div>
<div dir="auto">Appreciate any update</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks</div>
<div dir="auto">Sharmila </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 26 Mar 2022, 10:26 Sharmila Senthil, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Hi Team <div dir="auto"><br></div>
<div dir="auto">Could you please share an update </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks </div>
<div dir="auto">Sharmila</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Thu, 24 Mar 2022, 09:26 Sharmila Senthil, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Hi Team, <div dir="auto"><br></div>
<div dir="auto">The card details are as follows</div>
<div dir="auto">5242 0417 6537 7990</div>
<div dir="auto"><br></div>
<div dir="auto">And the two authorization codes received are </div>
<div dir="auto"><br></div>
<div dir="auto">339653 and 488470</div>
<div dir="auto"><br></div>
<div dir="auto">However I used only one code for final payment </div>
<div dir="auto"><br></div>
<div dir="auto">Screen shot attached for your reference</div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto">Sharmila</div>
<br><br><div class="gmail_quote" dir="auto">
<div dir="ltr" class="gmail_attr">On Wed, 23 Mar 2022, 19:01 Sharmila Senthil, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Okay sure, will share the requested deatils <div dir="auto"><br></div>
<div dir="auto">Do you mean the OTP as the authorization code received by sms for the payment ?</div>
<div dir="auto"><br></div>
<div dir="auto">Please confirm</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Thanks</div>
<div dir="auto">Sharmila</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, 23 Mar 2022, 12:45 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Sharmila,<br><br> Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for any inconvenience caused to you.<br><br>In the event that the amount has been deducted twice, we kindly ask you to share the authorization code for both the debits and the complete card number used to placed the order so we can investigate and assist you further.<br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div dir="ltr">
<br>Your Friends,<br>The Support Team.<br>
</div>
</div></div>

	

</div></blockquote>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4048060