Subject: Ticket Assigned - Feedback or suggestions
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Mar 2022 15:07:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Feedback or suggestions I am writing this letter to make you aware of a bad situation that happened in January but it is still causing a bad ordeal for us. My mother and a few of my family members had visited your store in Karama. After picking up the items from the store while going to the check out counter, she slipped on a liquid of scented sticks that probably fell a while ago but the team did not clean it up. She injured her hip very badly and still hurts to this day. We went to the doctor several times but it is not getting any better. She cannot walk for more than 20 minutes now and has to sit down afterwards to relieve the pain.

At that time, the manager had informed us that they could help us out with any medical treatment. We wanted to try ayurvedic treatment for her with Kottakkal to make her feel better and get rid of the pain. I am requesting your help with this and how we could move forward as soon as possible. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4021287