Subject: Ticket Assigned - Conversation with haifa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 22 Mar 2022 18:01:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haifa haifa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haifa Bot:  Hi Haifa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97339931155            09:41 PM, 22nd Mar                   Abdulqader                   Hi Haifa, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:44 PM, 22nd Mar                     haifa                    I just recieved my order, but there is one item ( one of the pajama sets, the pants is a different size from the shirt, the size i ordered was 9-10, the shirt is right size bit the pant is 8-9 also its not a match to the shirt and not like the photo in the account Haifa my order number is #7362096259           09:44 PM, 22nd Mar                     haifa                             09:45 PM, 22nd Mar                     haifa                             09:45 PM, 22nd Mar                     haifa                             09:45 PM, 22nd Mar                     haifa                             09:46 PM, 22nd Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           09:48 PM, 22nd Mar                     haifa                    7362096259           09:49 PM, 22nd Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:51 PM, 22nd Mar                     haifa                    ok           09:51 PM, 22nd Mar                   Abdulqader                   We sincerely apologize however, we do not have an exchange option available at this time but  You can return online purchases through the below three channels:   ·You can contact our customer support team on (8000-1271) to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (MAX) store across (Bahrain).           09:52 PM, 22nd Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           09:53 PM, 22nd Mar                     haifa                    i cant drop by the stores           09:54 PM, 22nd Mar                     haifa                    and i dont want to return           09:54 PM, 22nd Mar                     haifa                    its your fault that you sent me wrong size item           09:54 PM, 22nd Mar                     haifa                    so you have to send me the right size           09:54 PM, 22nd Mar                     haifa                    or refund the amount           09:54 PM, 22nd Mar                   Abdulqader                   We apologize for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us. Please consider this a rare exceptionWe have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           09:57 PM, 22nd Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           09:58 PM, 22nd Mar                     haifa                    thank you           10:00 PM, 22nd Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:01 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4064660