Subject: Ticket Assigned - Conversation with hiloni
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 22 Mar 2022 17:00:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hiloni hiloni                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hiloni Bot:  Hi Hiloni ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555220141            08:30 PM, 22nd Mar                   Abdulqader                   Hi Hiloni, thank you for contacting us. I'm Abdulqader. I wi
 ll be happy to help you.           08:31 PM, 22nd Mar                     hiloni                    Hello           08:31 PM, 22nd Mar                     hiloni                    I want to return few items from my last purchase but no option to select           08:32 PM, 22nd Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:32 PM, 22nd Mar                     hiloni                    Sure           08:32 PM, 22nd Mar                   Abdulqader                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           08:34 PM, 22nd Mar                     hiloni                    Is there any other choice or option?? Coz the size is too big n useless for me           08:35 PM, 
 22nd Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           08:36 PM, 22nd Mar                     hiloni                    Not wearing it now but its big           08:37 PM, 22nd Mar                   Abdulqader                   , we request you to please share with us an image of the item           08:38 PM, 22nd Mar                     hiloni                    Both tunic in my last purchase           08:39 PM, 22nd Mar                     hiloni                             08:41 PM, 22nd Mar                     hiloni                             08:41 PM, 22nd Mar                     hiloni                    Are you there Abdul?           08:44 PM, 22nd Mar                   Abdulqader                   We request you to please allow us some time to check your detai
 ls and back to you, stay with us           08:46 PM, 22nd Mar                     hiloni                    Ok           08:48 PM, 22nd Mar                   Abdulqader                   We request you to please allow us more time           08:53 PM, 22nd Mar                   Abdulqader                   We would like to inform you that a new return request has been created for order No. (9562113090)           08:56 PM, 22nd Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:57 PM, 22nd Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:00 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4064428