Subject: Ticket Assigned - Conversation with maya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 20:31:34 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maya maya                    Bot:  Hi again! Bot:  Please enter your name Customer:  maya Bot:  Hi Maya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971525548584            12:09 AM, 22st Mar                     maya                    Ok           12:10 AM, 22st Mar                   Abdulqader                   Hi Maya, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:10 AM, 22st Mar                     maya                    I just order few hour back some staff           12:11 AM, 22st Mar                     maya                    And suddenly got sms that one item is cancelled           12:11 AM, 22st Mar                     maya                    Why may I know ?           12:11 AM, 22st Mar                     maya                    Cz in online showing there is still selling this item           12:12 AM, 22st Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           12:12 AM, 22st Mar                     maya                    9562091299           12:13 AM, 22st Mar                     maya                    One item been canceled from your side           12:13 AM, 22st Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:13 AM, 22st Mar                     maya                    Ok           12:14 AM, 22st Mar                   Abdulqader                   The (Juniors Textured 2-Piece Comforter Set) in your order ID 9562091299went is out of stock, so we've partially shipped your order and the amount of AED 89.10 will be refunded back to your debit or Credit Card in 7-14 working days.   We apologize for the inconvenience caused and thank you for your patience.           12:14 AM, 22st Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:16 AM, 22st Mar                     maya                    Only this           12:16 AM, 22st Mar                     maya                    U didn’t give me answer why it’s been canceled ?           12:17 AM, 22st Mar                   Abdulqader                   The item went is out of stock           12:17 AM, 22st Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           12:18 AM, 22st Mar                     maya                    So?           12:19 AM, 22st Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:19 AM, 22st Mar                     maya                    What the answer why been cancelled ?           12:19 AM, 22st Mar                     maya                    U didn’t answer           12:19 AM, 22st Mar                   Abdulqader                   Kindly note the item has been canceled because is out of stock.           12:20 AM, 22st Mar                     maya                    9562091288           12:21 AM, 22st Mar                     maya                    Check proper           12:21 AM, 22st Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9562091288) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9562091299).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           12:22 AM, 22st Mar                     maya                    My bank was deducted           12:23 AM, 22st Mar                     maya                    And now I got sms that only one item been cancelled           12:23 AM, 22st Mar                   Abdulqader                   Kindly note The payment has been captured only once from your account for a new order 9562091299           12:24 AM, 22st Mar                   Abdulqader                   The (Juniors Textured 2-Piece Comforter Set) in your order ID 9562091299went is out of stock, so we've partially shipped your order           12:24 AM, 22st Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:26 AM, 22st Mar                     maya                    Ok tomorrow then I will cancel all order           12:26 AM, 22st Mar                   Abdulqader                   Please note that the order has been confirmed by number (9562091299) and will arrive within 0-2 working days. If you do not receive your order within the specified time, please contact us again.           12:27 AM, 22st Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:28 AM, 22st Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:31 AM, 22st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4060398