Subject: Ticket Assigned - Conversation with tapan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 18:34:20 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tapan tapan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tapan Bot:  Hi Tapan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addi
 tional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521313858            10:24 PM, 21st Mar                   Abdulqader                   Hi Tapan, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:24 PM, 21st Mar                     tapan                    Hi           10:24 PM, 21st Mar                     tapan                    I ordered some items on 14th March worth aed 69           10:25 PM, 21st Mar             
         tapan                    Today i received my card statement           10:25 PM, 21st Mar                     tapan                    I have been charged twice           10:25 PM, 21st Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           10:25 PM, 21st Mar                     tapan                             10:26 PM, 21st Mar                     tapan                    You there           10:28 PM, 21st Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:28 PM, 21st Mar                   Abdulqader                   Kindly note for order  9561255140 The payment has been captured only once from your account . if the amount has been deducted we request you to raise an objection to your bank and they will check & assist you about the           10:30 PM, 21st Mar                   Abdulqa
 der                   Do you have any other inquiries that we can help with?           10:31 PM, 21st Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:34 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4060016