Subject: Ticket Assigned - Conversation with tuyet
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Mar 2022 23:29:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tuyet tuyet                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tuyet Bot:  Hi Tuyet ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545668868            03:19 AM, 21th Mar                   Abdulqader                   Hi Tuyet, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:20 AM, 21th Mar                     tuyet                    I collected my order today and found out one item was opened. No cap and no original box.           03:20 AM, 21th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           03:21 AM, 21th Mar                     tuyet                    I tried to return by going to return items from my account and it was made non returnable!!!           03:21 AM, 21th Mar                     tuyet                    9561854458           03:22 AM, 21th Mar                     tuyet                    The product is Mustela after sun lotion!           03:22 AM, 21th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           03:22 AM, 21th Mar                     tuyet                    I bought it for my baby and no way i will use an opened item on her! Please check asap           03:22 AM, 21th Mar                     tuyet                             03:24 AM, 21th Mar                   Abdulqader                   Kindly wait to create a return request for you.           03:24 AM, 21th Mar                     tuyet                    It looks old as well           03:25 AM, 21th Mar                     tuyet                    Can you exchange a new item for me?           03:26 AM, 21th Mar                   Abdulqader                   We are truly sorry we do not have an exchange option available at this time           03:26 AM, 21th Mar                     tuyet                    Ok np           03:26 AM, 21th Mar                   Abdulqader                   We would like to inform you that a return request has been created for order No. (9561854458)please note the courier partner may take up to 3 - 5 business days to arrange the collection           03:27 AM, 21th Mar                     tuyet                    Ok great thank you!           03:27 AM, 21th Mar                   Abdulqader                   Please check the emails received and fill in the address information and contact from the link.           03:27 AM, 21th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           03:28 AM, 21th Mar                     tuyet                    No thats all           03:29 AM, 21th Mar                     tuyet                    Thank you!           03:29 AM, 21th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:29 AM, 21th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4055570