Subject: Ticket Assigned - Conversation with joahna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Mar 2022 22:07:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joahna joahna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joahna Bot:  Hi Joahna ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an 
 additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your number Customer:  +97333375456            01:41 AM, 21th Mar                     joahna                    Ok..           01:41 AM, 21th Mar                   Abdulqader                   Hi Joahna, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:42 AM, 21th Mar                     joahna                    Please i want to know if how many days do I need yo wait to delivered my wrong item..           01:43 AM, 21th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           01:44 AM, 21th Mar        
              joahna                    7361398901           01:44 AM, 21th Mar                     joahna                    I order batman logo print color red.. But they delivered wrong... So I wrote a complain and return item... I want my original order..           01:46 AM, 21th Mar                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back           01:46 AM, 21th Mar                     joahna                    Today they take the wrong order... So how many days do I need to wait..           01:46 AM, 21th Mar                   Abdulqader                   will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to c
 onduct a quality check and issue your refund.           01:47 AM, 21th Mar                     joahna                    But I want my original order... I mean my item... They can replace that..?           01:47 AM, 21th Mar                   Abdulqader                   We are truly sorry we do not have an exchange option available online at this time.           01:48 AM, 21th Mar                     joahna                    Ok.. But they will refund the exact amount that I been paid           01:49 AM, 21th Mar                     joahna                    Because it's not my mistake... Your warehouse give me a wrong item..           01:49 AM, 21th Mar                     joahna                    That's why I return it..           01:50 AM, 21th Mar                   Abdulqader                   Kindly note the refund amount is 1.7 BHD           01:50 AM, 21th Mar                     joahna                    But I paid 2bd for my item... And this is not my mistake...           
 01:50 AM, 21th Mar                     joahna                    Your warehouse is giving a wrong item to me so ofcourse I will return it..           01:51 AM, 21th Mar                     joahna                             01:52 AM, 21th Mar                     joahna                             01:52 AM, 21th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           01:52 AM, 21th Mar                     joahna                    My order is the red one.. I pay for that for 2bd           01:52 AM, 21th Mar                     joahna                    But when my item delivered they give me the blue color.. So ofcourse I will return it... So why they not refund the exact amount.. Becau
 se this is not my mistake           01:53 AM, 21th Mar                     joahna                    So if you cannot paid the exact amount of 2bd...  Give me or delivered to me the red t shirt...           01:55 AM, 21th Mar                     joahna                    Even I used voucher... Because I want a free delivery that's why I ordered almost 20bd...after you giving me a wrong item and change without informing me.. So this is not my mistake..           01:56 AM, 21th Mar                     joahna                    Your warehouse staff have a mistake not me... I am not return that item if they delivered the right one...           01:57 AM, 21th Mar                     joahna                    So please can you make a note for me...           01:59 AM, 21th Mar                   Abdulqader                   We apologize for the inconvenience caused to you.  This is clearly not the experience we want our customers to have when they shop with us Please consider this a rare e
 xception We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           01:59 AM, 21th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           02:01 AM, 21th Mar                     joahna                    Ok... Just please make a note for me that I want the full price refund for the t shirt I ordered... If they not give, just delivered or give me my exact item  the red t shirt.. Thank you           02:02 AM, 21th Mar                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           02:03 AM, 21th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           02:04 AM, 21th Mar                   Abdulqader                   It was a pleasure to assist you. Thank 
 you for shopping with us.  Have a wonderful day.           02:06 AM, 21th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4055473