Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Mar 2022 00:24:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  506972036            04:12 AM, 20th Mar                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:13 AM, 20th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:15 AM, 20th Mar                     hi                    I ordered pjs and only received the trouser and not the shirt with it           04:16 AM, 20th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           04:16 AM, 20th Mar                     hi                    Sure           04:17 AM, 20th Mar                     hi                             04:17 AM, 20th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:18 AM, 20th Mar                     hi                    Ok sure           04:19 AM, 20th Mar                   Abdulqader                   We are truly sorry to hear that you received an incompleted item however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (SPLASH) store across the UAE.           04:20 AM, 20th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           04:22 AM, 20th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:24 AM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4050312