Subject: Ticket Assigned - Conversation with samaira
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 23:01:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samaira samaira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  samaira Bot:  Hi Samaira ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553234201            02:45 AM, 20th Mar                   Abdulqader                   Hi Samaira, thank you for contacting us. I'm Abdulqader
 . I will be happy to help you.           02:45 AM, 20th Mar                     samaira                    Hi           02:45 AM, 20th Mar                     samaira                    I am not able to place return on my order           02:46 AM, 20th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           02:46 AM, 20th Mar                     samaira                    9561763760           02:47 AM, 20th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:48 AM, 20th Mar                     samaira                    Ok           02:48 AM, 20th Mar                   Abdulqader                   We apologize for the inconvenience caused.  We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the catego
 ry of non-returnable products which explains why you cannot see a return option.  As per the policy, ( SPLASH) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           02:48 AM, 20th Mar                     samaira                    Offcourse these are returnabe           02:49 AM, 20th Mar                     samaira                    I return them all the time           02:49 AM, 20th Mar                     samaira                    I bought some 14-15 items           02:50 AM, 20th Mar                     samaira                    How can it be non returnable           02:50 AM, 20th Mar                   Abdulqader                   we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           02:50 AM, 20th Mar                     samaira                    Return option is only not showing           02:51 A
 M, 20th Mar                   Abdulqader                   Is there issue with item .           02:52 AM, 20th Mar                     samaira                    Yes           02:52 AM, 20th Mar                     samaira                    Size issue           02:52 AM, 20th Mar                     samaira                    I think delivery has not be updated           02:52 AM, 20th Mar                   Abdulqader                   Kindly share with us an image of the item showing the issue.           02:52 AM, 20th Mar                     samaira                    That's why I am not able to return           02:52 AM, 20th Mar                     samaira                    THERE IS NO RETUN OPTION ACROSS THE ORDER           02:53 AM, 20th Mar                   Abdulqader                   Kindly share with us an image of the item product           02:55 AM, 20th Mar                   Abdulqader                   showing issue so that we can investigate further and assist you 
           02:56 AM, 20th Mar                   Abdulqader                   Hi Samaira, I'm not getting a response from you. Are we still connected?           02:58 AM, 20th Mar                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:01 AM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4050233