Subject: Ticket Assigned - Conversation with godwin
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 22:50:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with godwin godwin                    Customer:  I want to cancel my return for max produxt Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Godwin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8160626731 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:33 AM, 20th Mar                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you           02:33 AM, 20th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:33 AM, 20th Mar                     godwin                    I had a return to max nightsuit i want to cancel the return i wil go to the store and return the same           02:34 AM, 20th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           02:35 AM, 20th Mar                     godwin                    Is it possible i wil return it tom to the store           02:35 AM, 20th Mar                     godwin                    8160626731           02:35 AM, 20th Mar                   Abdulqader                   Kindly note that order  8160626731 has been canceled by you           02:37 AM, 20th Mar                     godwin                    Ok waiy i wil confirm the order no           02:38 AM, 20th Mar                     godwin                    8160626714           02:39 AM, 20th Mar                     godwin                    First let me knw if i can return to the store tom then u can cancel the return from ur end           02:40 AM, 20th Mar                     godwin                    Its a night suit from max           02:41 AM, 20th Mar                     godwin                    Can i return it to centerpoint tom??           02:41 AM, 20th Mar                   Abdulqader                   We request you to please allow us some time to cancel the return to be able to return to the store.           02:41 AM, 20th Mar                     godwin                    Ok           02:41 AM, 20th Mar                   Abdulqader                   Kindly note the return request has been canceled successfully.           02:42 AM, 20th Mar                   Abdulqader                   ·You can now drop off your return to any (MAX) store across the UAE.           02:43 AM, 20th Mar                   Abdulqader                   sorry Kuwait           02:43 AM, 20th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           02:43 AM, 20th Mar                     godwin                    I cant return it to centerpoint kuwaiy??           02:43 AM, 20th Mar                     godwin                    Kuwaiy*           02:43 AM, 20th Mar                   Abdulqader                   Only in MAX           02:44 AM, 20th Mar                     godwin                    Ok           02:44 AM, 20th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           02:44 AM, 20th Mar                     godwin                    What about celeste shoes in order no           02:44 AM, 20th Mar                     godwin                    8161635246           02:45 AM, 20th Mar                     godwin                    I want to return these shoes too which store to return??           02:45 AM, 20th Mar                     godwin                    Which store to return those shoes??           02:46 AM, 20th Mar                   Abdulqader                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:   You can contact our customer support team on (800-629823) to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           02:46 AM, 20th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           02:47 AM, 20th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:49 AM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4050225