Subject: Ticket Assigned - Conversation with customer care service
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 19:39:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with customer care service customer care service                    Bot:  Hi again! Bot:  Please enter your name Customer:  customer care service Bot:  Hi Customer Care Service ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:16 PM, 19th Mar                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:16 PM, 19th Mar                     customer care service                    I purchased new item order number below           11:16 PM, 19th Mar                     customer care service                             11:17 PM, 19th Mar                     customer care service                    We expect good service from landmark           11:18 PM, 19th Mar                     customer care service                    If you check my account you should understand how much I purchasing from land mark groups           11:18 PM, 19th Mar                     customer care service                    I never expect a product like this           11:18 PM, 19th Mar                     customer care service                    For the packing mistks broke my new trousers           11:19 PM, 19th Mar                     customer care service                    Cz of the careless packing           11:19 PM, 19th Mar                     customer care service                             11:19 PM, 19th Mar                     customer care service                             11:20 PM, 19th Mar                     customer care service                    I received the product likewise and I noticed only when I wearing I tried to remove the same and it got broken           11:20 PM, 19th Mar                     customer care service                             11:21 PM, 19th Mar                     customer care service                    What can I do with this broken pant, how should I wear its all cz of your careless packing           11:21 PM, 19th Mar                     customer care service                    Never expect a mistake from landmark group           11:21 PM, 19th Mar                   Abdulqader                   We apologize for the inconvenience caused to you. This is clearly not the experience we want our customers to have when they shop with us Please consider this a rare exception We would like to infrom you that we have forwarded this issue to our concerned team and they are going to make sure this will not repeat in future again. However, we would request you to please visit any nearby store and show them your order confirmation email for the removal of the security tag.           11:21 PM, 19th Mar                     customer care service                    Please read my message carefully           11:22 PM, 19th Mar                     customer care service                    I purchased dress for wearing not for keeping in cupboard           11:22 PM, 19th Mar                     customer care service                    Purchased for a event and try to wear that time only noticed the tag and when I tried to remove it became broken           11:23 PM, 19th Mar                     customer care service                    If I could visit the store Na I can purchase from there why should I choose online           11:24 PM, 19th Mar                   Abdulqader                   We are truly sorry to hear that however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           11:24 PM, 19th Mar                     customer care service                    Very sad to hear a reply like           11:25 PM, 19th Mar                     customer care service                    I waste my money and time           11:25 PM, 19th Mar                     customer care service                    Very bad service           11:25 PM, 19th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           11:26 PM, 19th Mar                     customer care service                    This is not the first time I facing the issues           11:27 PM, 19th Mar                     customer care service                    Anyway plz register my complaint and share the complaint number           11:28 PM, 19th Mar                     customer care service                    Two time received incomplete order I don't knwo why now a days happen like this           11:29 PM, 19th Mar                   Abdulqader                   You can contact our customer support team on 800-629823 Again, please accept our sincere apologies for this           11:29 PM, 19th Mar                     customer care service                    You are not the right one           11:30 PM, 19th Mar                     customer care service                    You are also from customer care           11:30 PM, 19th Mar                     customer care service                    And asked continuously to contact customer care           11:30 PM, 19th Mar                     customer care service                    OK see what can I do           11:30 PM, 19th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           11:31 PM, 19th Mar                     customer care service                    You people never help us then I don't knwo why asking same           11:32 PM, 19th Mar                   Abdulqader                   Kindly note i will make a return request for you right now .           11:33 PM, 19th Mar                   Abdulqader                   We would like to inform you that a return request for order No. (9561198124) has been created. Please note the courier partner may take up to 3 - 5 business days to arrange the collection.           11:35 PM, 19th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           11:37 PM, 19th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:39 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4049883