Subject: Ticket Assigned - Conversation with muhammed haneef
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 19:36:22 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammed haneef muhammed haneef                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammed haneef Bot:  Hi Muhammed Haneef ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:11 PM, 19th Mar                     muhammed haneef                    Ok           11:12 PM, 19th Mar                   Abdulqader                   Hi Muhammed, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:12 PM, 19th Mar                     muhammed haneef                    Ok           11:12 PM, 19th Mar                     muhammed haneef                    Are you malayali           11:13 PM, 19th Mar                     muhammed haneef                    I want return 1 track pant           11:13 PM, 19th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           11:13 PM, 19th Mar                     muhammed haneef                    Ok           11:14 PM, 19th Mar                     muhammed haneef                    9561475759           11:15 PM, 19th Mar                     muhammed haneef                    This is my order number           11:15 PM, 19th Mar                     muhammed haneef                    Hello sir           11:16 PM, 19th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           11:16 PM, 19th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           11:17 PM, 19th Mar                     muhammed haneef                    But my account im order option no need           11:17 PM, 19th Mar                     muhammed haneef                    New order history i cant find           11:18 PM, 19th Mar                     muhammed haneef                    What i doing           11:19 PM, 19th Mar                   Abdulqader                   You want to return this item Sustainable Marvel Print Mid-Rise Joggers with Drawstring Closure           11:20 PM, 19th Mar                     muhammed haneef                    Yes           11:20 PM, 19th Mar                     muhammed haneef                    I want change size           11:20 PM, 19th Mar                     muhammed haneef                    You can give size change           11:21 PM, 19th Mar                   Abdulqader                   Kindly note we do not have an exchange option available online at this time           11:22 PM, 19th Mar                     muhammed haneef                    You arrange give me tomorrow           11:23 PM, 19th Mar                   Abdulqader                   please note the courier partner may take up to 3 - 5 business days to arrange the collection.           11:24 PM, 19th Mar                     muhammed haneef                    Ok           11:24 PM, 19th Mar                     muhammed haneef                    I want only size change give me           11:24 PM, 19th Mar                   Abdulqader                   Kindly note we do not have an exchange option available           11:25 PM, 19th Mar                     muhammed haneef                    I want L size           11:25 PM, 19th Mar                     muhammed haneef                    ???           11:25 PM, 19th Mar                   Abdulqader                   Kindly note will make a return request if you agree to that and We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.   Once the refund is processed the amount you paid online will be refunded back           11:27 PM, 19th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           11:30 PM, 19th Mar                   Abdulqader                   Are we still connected?           11:32 PM, 19th Mar                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:36 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4049874