Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 18:13:25 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:00 PM, 19th Mar                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:00 PM, 19th Mar                     hi                    Hi i am in store i want to return my order           10:01 PM, 19th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           10:01 PM, 19th Mar                     hi                    9561754103           10:01 PM, 19th Mar                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           10:02 PM, 19th Mar                     hi                    Afternoon when i chat u guys only told to return in near by store           10:02 PM, 19th Mar                     hi                    Am in centrepoint store only           10:03 PM, 19th Mar                     hi                    They r not taking return           10:03 PM, 19th Mar                     hi                    The size is very big for me           10:03 PM, 19th Mar                   Abdulqader                   We request you to please allow us some time .           10:03 PM, 19th Mar                     hi                    As am moving to india i cant wait for online return           10:04 PM, 19th Mar                   Abdulqader                   . Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy, (Centerpoint) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           10:05 PM, 19th Mar                     hi                    What can i do now           10:05 PM, 19th Mar                     hi                    I cant alter that           10:05 PM, 19th Mar                     hi                    Plz do me a favour           10:05 PM, 19th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing the issue so that we can create an online return request.           10:06 PM, 19th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           10:08 PM, 19th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           10:11 PM, 19th Mar                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:13 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4049572