Subject: New Reply Received - Explanation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 17 Mar 2022 18:32:32 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Explanation  Ticket comment <div dir="auto">Hello </div>
<div dir="auto">Actually i already received my order and the call center representatives have been very helpful with the situation so thank you!! </div>
<div dir="auto">My regards! </div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 17, 2022 8:30:01 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4013758] - Explanation
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<div dir="ltr">Hi Abdullah ,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (<strong>6130009674</strong>) was not placed successfully. Whenever this happens our system tries to capture the
 payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (<strong>6130009689</strong>).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4013758