Subject: Ticket Assigned - Conversation with ruth
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 15 Mar 2022 22:57:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ruth ruth                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  my ceesit was spent even though my order did not went through Bot:  Hi My Ceesit Was Spent Even Though My Order Did Not Went Through ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7361395405 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot
 :  Please enter your number Customer:  0097366336537 Bot:  Please wait while we transfer you to an agent Agent:  Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you. Customer:  My payment did not went through and when i tried again all my voucher and cresit is gone Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  My Credit and voucher is on hold i did not finish paying Customer:  I want my order to be delivered tomorrow Agent:  As we can see your order  7361395405 is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end Customer:  How can i confirm that Customer:  I was getring my otp number suddenly the page was gone Customer:  My credit 4.5 was carried out Customer:  Including my voucher i won for daily quiz Agent:  Kindly wait within 1-2 hours to get the details of your order. Customer:  I cannot wait im goi
 ng to sleep Customer:  So you cannot help.me? Customer:  Whats the point i asked for help Customer:  If you  cannot help me Customer:  My credit was gone Customer:  Cant you just help me confirm my order Customer:  Hello? Customer:  Hello Customer:  Very slow response Agent:  We are truly sorry for the inconvenience caused to you. Your order is still  on validation to verify the payment, at the moment we don't have any details of your order kindly wait 1-2 hours Agent:  Do you have any other inquiries that we can help with? Customer:  You are useless Agent:  We sincerely apologize We really appreciate your understanding and cooperation. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasin
 g your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Cancel Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I need to  cancel Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Cancel Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ruth Bot:  Hi Ruth ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7361395405 Bot:   Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order fro
 m My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:50 AM, 16th Mar                     ruth                    I want to can el           02:51 AM, 16th Mar                     ruth                    I want to cancel my order           02:51 AM, 16th Mar                   Abdulqader                   Hi Ruth, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:52 AM, 16th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:52 AM, 16th Mar                     ruth                    Cancel my existing order           02:52 AM, 16th Mar                   Abdulqader                   We'd like to confirm you that order  7361395405 has not been placed succe
 ssfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           02:53 AM, 16th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           02:55 AM, 16th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:57 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4032192