Subject: Ticket Assigned - Conversation with sruthy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 15 Mar 2022 20:28:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sruthy sruthy                    Customer:  I need it to be collected from me asap Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sruthy ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:18 AM, 16th Mar                   Abdulqader                   Hi Sruthy, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:19 AM, 16th Mar                     sruthy                    Hi I would like to make a return request for my previous order           12:20 AM, 16th Mar                     sruthy                    But I’m not able to do it via max app           12:20 AM, 16th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           12:21 AM, 16th Mar                     sruthy                    Hello           12:22 AM, 16th Mar                   Abdulqader                   Could you please share your order number ؟           12:23 AM, 16th Mar                   Abdulqader                   Hi Sruthy I'm not getting a response from you. Are we still connected?           12:25 AM, 16th Mar                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:28 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4031927