Subject: Ticket Assigned - Conversation with el khenati
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 15 Mar 2022 20:07:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with el khenati el khenati                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  el khenati Bot:  Hi El Khenati ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9561128482 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0583059044            11:57 PM, 15th Mar                     el khenati                    Thank you           11:57 PM, 15th Mar                   Abdulqader                   Hi El khentai, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:57 PM, 15th Mar                     el khenati                    Hello           11:58 PM, 15th Mar                     el khenati                    I got the wrong address for my order           11:58 PM, 15th Mar                     el khenati                    How can i modify please?           11:58 PM, 15th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:59 PM, 15th Mar                     el khenati                    It was dubai mall not hills           11:59 PM, 15th Mar                     el khenati                    Ok thank you           11:59 PM, 15th Mar                   Abdulqader                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.  Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days.           12:00 AM, 16th Mar                     el khenati                    I ordered 13 march and it’s still not delivered           12:01 AM, 16th Mar                     el khenati                    I have no message no mail for my order number 9561128482           12:01 AM, 16th Mar                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:02 AM, 16th Mar                   Abdulqader                   we will be on touch with you and contact you on your email           12:04 AM, 16th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:04 AM, 16th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4031883