Subject: Ticket Assigned - Conversation with julius
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 14 Mar 2022 20:11:48 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with julius julius                    Bot:  Hi again! Bot:  Please enter your name Customer:  julius Bot:  Hi Julius ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:06 AM, 15th Mar                   Abdulqader                   Hi Julius, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:06 AM, 15th Mar                     julius                    Hello           12:06 AM, 15th Mar                     julius                    They already get my return item           12:06 AM, 15th Mar                     julius                    But when it will back my payment           12:07 AM, 15th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           12:07 AM, 15th Mar                     julius                    7360982690           12:08 AM, 15th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:09 AM, 15th Mar                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           12:10 AM, 15th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:11 AM, 15th Mar                     julius                    Ok thank you           12:11 AM, 15th Mar                     julius                    That’s all thank you           12:11 AM, 15th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:11 AM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4026218