Subject: Ticket Assigned - Conversation with sarah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Mar 2022 18:46:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarah sarah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sarah Bot:  Hi Sarah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9561117053 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504260524            10:26 PM, 13th Mar                   Abdulq
 ader                   Hi Sarah, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:27 PM, 13th Mar                     sarah                    hello           10:27 PM, 13th Mar                     sarah                    i just want to confirm regarding my order.i just placed an order maybe 5mins ago . and they deduct it from my debit card           10:28 PM, 13th Mar                     sarah                    but i didn't receive any sms or email from baby shop and the items are still in the cart           10:29 PM, 13th Mar                     sarah                    9561117053 thats the order number           10:29 PM, 13th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:31 PM, 13th Mar                   Abdulqader                   As we can see your order 9561117053   is on validation to verify the payment, it will be confirm
 ed/cancelled within 1-2 hours if you did not confirm the transaction from your end           10:31 PM, 13th Mar                     sarah                    its already confirmed cause they deduct it from my card           10:32 PM, 13th Mar                     sarah                    my question is why the items are still in my cart?           10:32 PM, 13th Mar                   Abdulqader                   Kindly wait  within 1-2 hours  to get the details for your order           10:34 PM, 13th Mar                     sarah                    ate they going to send me a sms and email?           10:35 PM, 13th Mar                   Abdulqader                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           10:37 PM, 13th Mar                     sarah                    but why are they still in the cart?           10:38 PM, 13th Mar                   Abdulqader                   Kindly wait withi
 n 1-2 hours to get the details .           10:41 PM, 13th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           10:43 PM, 13th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:46 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4020384