Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Mar 2022 01:09:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9561014929 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563973928            05:04 AM, 13th Mar                     hi                    ?           05:05 AM, 13th Mar                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           05:05 AM, 13th Mar                     hi                    Hi           05:05 AM, 13th Mar                     hi                    I do request to know the status of the order           05:06 AM, 13th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9561014929) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9561014936).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           05:06 AM, 13th Mar                     hi                    Ok,hopefully I can expect my order tmrw           05:07 AM, 13th Mar                   Abdulqader                   Please note the delivery time frame is 0-2 business days           05:08 AM, 13th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:08 AM, 13th Mar                     hi                    Ok let’s wait for it           05:08 AM, 13th Mar                     hi                    Thank you           05:08 AM, 13th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:09 AM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4015361