Subject: Ticket Assigned - Conversation with vinay
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 12 Mar 2022 23:41:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vinay vinay                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vinay Bot:  Hi Vinay ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9561010912 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565065797            03:35 AM, 13th Mar                     vinay            
         Ok           03:35 AM, 13th Mar                     vinay                    I just received message my order cancelled           03:35 AM, 13th Mar                     vinay                    How i will get my refund           03:36 AM, 13th Mar                   Abdulqader                   Hi Vinay, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:36 AM, 13th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:36 AM, 13th Mar                     vinay                    Okay           03:37 AM, 13th Mar                     vinay                    I'm waiting for positive answer           03:37 AM, 13th Mar                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9561010912) was not placed successfully. Whe
 never this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9561010932).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            03:37 AM, 13th Mar                     vinay                    Okay           03:38 AM, 13th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           03:38 AM, 13th Mar                     vinay                    If it is cancelled how i will get my refund?           03:39 AM, 13th Mar                     vinay                    If i want to make cash on delivery is it possible now?           03:39 AM, 13th Mar                   Abdulqader                   the amount will be reversed afte
 r 4-15 days.           03:40 AM, 13th Mar                     vinay                    Ok           03:40 AM, 13th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           03:40 AM, 13th Mar                     vinay                    Nope ty           03:40 AM, 13th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:41 AM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4015275