Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 11 Mar 2022 00:00:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:44 AM, 11th Mar                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:45 AM, 11th Mar                     hi                    I bought tow pants with xl           03:45 AM, 11th Mar                     hi                    But both of them are big           03:45 AM, 11th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           03:45 AM, 11th Mar                     hi                    May i change them to large size?           03:46 AM, 11th Mar                     hi                    One of them is           03:46 AM, 11th Mar                     hi                    Thank you for collecting order 9560494441.           03:46 AM, 11th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:47 AM, 11th Mar                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           03:48 AM, 11th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           03:49 AM, 11th Mar                     hi                    Yes           03:50 AM, 11th Mar                     hi                    And another one is 9560284127.           03:51 AM, 11th Mar                     hi                    Both of ppants are big , i whant change it to larg size           03:52 AM, 11th Mar                   Abdulqader                   kindly note that is the same process as I mentioned above.           03:52 AM, 11th Mar                   Abdulqader                   we do not have an exchange option available online at this time.           03:53 AM, 11th Mar                     hi                    And another question           03:53 AM, 11th Mar                   Abdulqader                   I will be happy to help you           03:54 AM, 11th Mar                     hi                    In order number9560284127 , the dress is only a shrot           03:54 AM, 11th Mar                     hi                    But in pic is a dress with top           03:55 AM, 11th Mar                   Abdulqader                   For this item right :Sustainable 2Xtremz Floral Print Mid-Rise Shorts with Pockets           03:56 AM, 11th Mar                     hi                    Pochets?           03:56 AM, 11th Mar                     hi                             03:56 AM, 11th Mar                     hi                    Its only short           03:57 AM, 11th Mar                     hi                    PocketsIs not here!           03:58 AM, 11th Mar                   Abdulqader                   We are truly sorry you received an incomplete items you can return the item and you will get the full refund of the missing item.           03:59 AM, 11th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           03:59 AM, 11th Mar                     hi                    No           04:00 AM, 11th Mar                     hi                    Thank you           04:00 AM, 11th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:00 AM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4006935