Subject: Ticket Assigned - Conversation with jawad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Mar 2022 01:33:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jawad jawad                    Bot:  Hi again! Bot:  Please enter your name Customer:  jawad Bot:  Hi Jawad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additio
 nal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561242014            05:28 AM, 10th Mar                   Abdulqader                   Hi Jawad, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           05:29 AM, 10th Mar                     jawad                    Hy           05:29 AM, 10th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           05:30 AM,
  10th Mar                     jawad                    My order # 9560581016           05:30 AM, 10th Mar                     jawad                    I want to cancle this orderAsap           05:31 AM, 10th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           05:32 AM, 10th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           05:32 AM, 10th Mar                     jawad                    No           05:33 A
 M, 10th Mar                     jawad                    Thanks           05:33 AM, 10th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:33 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4001730