Subject: Ticket Assigned - Conversation with arjun
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 09 Mar 2022 23:00:46 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arjun arjun                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arjun Bot:  Hi Arjun ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503563995            02:53 AM, 10th Mar                   Abdulqader                   Hi Arjun, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:53 AM, 10th Mar                     arjun                    Hi Abdulqader           02:54 AM, 10th Mar                     arjun                    My order - Order #9560360608           02:54 AM, 10th Mar                     arjun                    there are 3 tshirts I ordered the XL size but it is looser than I expected. I wanted to check if I can exchange it for L or else return & Order the L size           02:54 AM, 10th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:55 AM, 10th Mar                     arjun                    sure           02:55 AM, 10th Mar                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels: ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           02:55 AM, 10th Mar                     arjun                    Could my order be marked as delivered. I am not able to get the return since the status is still in Processing status           02:56 AM, 10th Mar                   Abdulqader                   Kindly note the order Status is updated now.           02:57 AM, 10th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           02:58 AM, 10th Mar                     arjun                    Thank u Abdulqaer           02:58 AM, 10th Mar                     arjun                    nothing else           02:58 AM, 10th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:58 AM, 10th Mar                     arjun                    Could u please check it once more           02:58 AM, 10th Mar                     arjun                    it seems to be back to processing again           02:58 AM, 10th Mar                   Abdulqader                   According to our system, the status of the order has been successfully updated           02:59 AM, 10th Mar                     arjun                    ok, I will try to logout and login then           02:59 AM, 10th Mar                     arjun                    Thank you Abdulqader           03:00 AM, 10th Mar                   Abdulqader                   Thank you for getting in touch with us.It was a pleasure to assist you.           03:00 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4001599