Subject: Ticket Assigned - Conversation with badee
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 09 Mar 2022 17:12:19 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with badee badee                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  badee Bot:  Hi Badee ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547142942            08:33 PM, 09th Mar                     badee                    Ok           08:33 PM, 09th Mar                   Abdulqader                   Hi Badee, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           08:35 PM, 09th Mar                     badee                    Hey           08:35 PM, 09th Mar                     badee                    I bought something yesterday           08:36 PM, 09th Mar                     badee                    But the fit is not good           08:36 PM, 09th Mar                     badee                    I want to get the smaller size           08:36 PM, 09th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:36 PM, 09th Mar                     badee                    Can you place return request for a smaller size           08:37 PM, 09th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           08:37 PM, 09th Mar                     badee                    I will           08:37 PM, 09th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:37 PM, 09th Mar                     badee                    I will be charged for the next order if i buy smaller size ?           08:38 PM, 09th Mar                     badee                    I mean do i have to pay shipping charges ?           08:38 PM, 09th Mar                     badee                    There ?           08:39 PM, 09th Mar                   Abdulqader                   Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.  If you opt for Same Day Delivery, which is available to select locations in Dubai, Sharjah and Ajman, you will be charged an extra AED 18.  There will also be an additional service charge of AED 10 on all Cash on Delivery orders.           08:39 PM, 09th Mar                     badee                    I just want to exchange for a smaller size           08:40 PM, 09th Mar                     badee                    How fair is it to charge me twice for the same order ?           08:40 PM, 09th Mar                   Abdulqader                   There's no charge for return requests.           08:41 PM, 09th Mar                     badee                    But there is charge for ordering the same product again           08:41 PM, 09th Mar                     badee                    If you charge me for return, it will be thrice           08:41 PM, 09th Mar                   Abdulqader                   Kindly note you will not pay any amount for return requests. your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           08:42 PM, 09th Mar                     badee                    Are you seriously giving answer to my concern ?           08:43 PM, 09th Mar                     badee                    Will i get refund for the shipping ?           08:44 PM, 09th Mar                   Abdulqader                   For new orders If your total order value is less than AED 200, you will be charged AED 10 for delivery.           08:44 PM, 09th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:45 PM, 09th Mar                     badee                    There?           08:46 PM, 09th Mar                   Abdulqader                   Hi Badee, I'm not getting a response from you. Are we still connected?           08:48 PM, 09th Mar                     badee                    How much refund will i get if i return this product ?           08:50 PM, 09th Mar                   Abdulqader                   The amount that will be refunded  is AED 49           08:51 PM, 09th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           08:52 PM, 09th Mar                     badee                    Yes           08:53 PM, 09th Mar                     badee                    How much will be refunded if i return both products ?           08:53 PM, 09th Mar                     badee                    Are you there ?           08:54 PM, 09th Mar                   Abdulqader                   for other item the amount will be AED59.00           08:54 PM, 09th Mar                     badee                    If i am returning both how much will           08:55 PM, 09th Mar                     badee                    If i am returning both items, how much will be refunded ?           08:56 PM, 09th Mar                   Abdulqader                   The total amount will be AED 108.           08:58 PM, 09th Mar                     badee                    what about shipping ?           08:59 PM, 09th Mar                   Abdulqader                   We would like to inform you that Delivery Costs are non-refundable..           09:02 PM, 09th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           09:08 PM, 09th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:12 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4000617