Subject: Ticket Assigned - Conversation with r
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 05 Mar 2022 00:41:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with r r                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  r Bot:  Hi R ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  345566778            04:24 AM, 05th Mar                     r                    Hello           04:24 AM, 05th Mar                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:25 AM, 05th Mar                     r                    Is there a problem with Splash website? I am trying to check out           04:25 AM, 05th Mar                     r                    But it doesn’t go through           04:26 AM, 05th Mar                   Abdulqader                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           04:26 AM, 05th Mar                     r                    I tried both app and website           04:27 AM, 05th Mar                   Abdulqader                   Kindly  share the  Screenshot Of The Issue           04:27 AM, 05th Mar                     r                    No error           04:28 AM, 05th Mar                     r                    It just doesn’t go through           04:28 AM, 05th Mar                     r                    Check out it stuck           04:28 AM, 05th Mar                     r                    Does not progress           04:29 AM, 05th Mar                   Abdulqader                   we tried there's no issue with the app kindly share photo or video showing the error so I can assist you better           04:30 AM, 05th Mar                     r                    I will           04:31 AM, 05th Mar                     r                    Just a second           04:32 AM, 05th Mar                   Abdulqader                   Ok i am waiting           04:32 AM, 05th Mar                     r                    You said something about clearing cookies           04:32 AM, 05th Mar                     r                    How can I do that?           04:32 AM, 05th Mar                   Abdulqader                   Open Settings-  App - Splash -storge usage -Clear cache.           04:35 AM, 05th Mar                     r                    What if I use website           04:35 AM, 05th Mar                   Abdulqader                   settings-privacy-Clear browsing data           04:37 AM, 05th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           04:38 AM, 05th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:40 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3976660