Subject: Ticket Assigned - Conversation with erum
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 21:23:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with erum erum                    Bot:  Hi again! Bot:  Please enter your name Customer:  erum Bot:  Hi Erum ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 
 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:13 AM, 05th Mar                   Abdulqader                   Hi Erum, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:14 AM, 05th Mar                     erum                    Hello           01:14 AM, 05th Mar                     erum                    I have picked up my online order           01:14 AM, 05th Mar                     erum                    As I am a happy customer of baby shop never had bad experience but this time           01:15 AM, 05th Mar 
                     erum                    I ordered teether water filled and the product I receive was full of scratches           01:15 AM, 05th Mar                     erum                    I want exchange.... But they only accept return           01:16 AM, 05th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           01:16 AM, 05th Mar                     erum                             01:16 AM, 05th Mar                     erum                             01:16 AM, 05th Mar                     erum                             01:16 AM, 05th Mar                     erum                             01:17 AM, 05th Mar                     erum                    OrderThank you for collecting order 9559612683.           01:17 AM, 05th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:18 AM, 0
 5th Mar                     erum                    Ok           01:18 AM, 05th Mar                     erum                    Plz check but I want exchange           01:18 AM, 05th Mar                   Abdulqader                   We are truly sorry for the inconvenience caused to you.we do not have an exchange option available online at this time please note the courier partner may take up to 3 - 5 business days to arrange the collection.           01:19 AM, 05th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           01:21 AM, 05th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:23 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3976468