Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 20:35:48 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additio
 nal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  509120084            12:27 AM, 05th Mar                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:28 AM, 05th Mar                     hello                    Hello           12:28 AM, 05th Mar                     hello                    Few days back one of my orders were cancelled because I couldn't pick it           12:29 AM, 05t
 h Mar                     hello                    I did not get the refund yet           12:29 AM, 05th Mar                   Abdulqader                   Could you please share your order number so that I can assist you further?           12:29 AM, 05th Mar                     hello                    And even the shukran points I used are not given back           12:29 AM, 05th Mar                     hello                    9557489216           12:29 AM, 05th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:30 AM, 05th Mar                     hello                    Ok           12:30 AM, 05th Mar                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED6.30) on (2/28/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:31 AM, 0
 5th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:31 AM, 05th Mar                     hello                    And my shukran points will be back as well??           12:32 AM, 05th Mar                   Abdulqader                   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           12:32 AM, 05th Mar                     hello                    Ok           12:33 AM, 05th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:33 AM, 05th Mar                   Abdulqader                   It was a pleasur
 e to assist you. Thank you for shopping with us.  Have a wonderful day.           12:35 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3976414