Subject: Ticket Assigned - Conversation with sameena
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Mar 2022 20:31:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sameena sameena                    Bot:  Hi again! Bot:  Please enter your name Customer:  sameena Bot:  Hi Sameena ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:16 AM, 05th Mar                     sameena                    1002115153           12:16 AM, 05th Mar                   Abdulqader                   Hi Sameena, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:16 AM, 05th Mar                     sameena                    This is my order no.           12:16 AM, 05th Mar                     sameena                    1002115153           12:17 AM, 05th Mar                     sameena                    I want to return some items           12:17 AM, 05th Mar                     sameena                    Will you please tell me when will your boy will collect the stuff           12:18 AM, 05th Mar                   Abdulqader                   Please provide us with your order number that contains numbers starting with 8           12:18 AM, 05th Mar                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           12:20 AM, 05th Mar                     sameena                    8159473773           12:20 AM, 05th Mar                     sameena                    U there           12:21 AM, 05th Mar                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:22 AM, 05th Mar                     sameena                    Ok           12:23 AM, 05th Mar                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED30.00) on (3/5/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:23 AM, 05th Mar                   Abdulqader                   Sorry ignore the privous eamil           12:24 AM, 05th Mar                     sameena                    When will your boy collect??           12:24 AM, 05th Mar                     sameena                    ??           12:25 AM, 05th Mar                   Abdulqader                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint) store across the Kuwait.           12:25 AM, 05th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:27 AM, 05th Mar                     sameena                    Are you sure if i ll go any of your branch they will collect my           12:27 AM, 05th Mar                   Abdulqader                   Yes for sure.           12:27 AM, 05th Mar                   Abdulqader                   Do you have any other inquiries that we can help with?           12:29 AM, 05th Mar                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:31 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3976404